CyberCube is committed to protecting the privacy, confidentiality, and security of the information entrusted to us by our clients, users, partners, and website visitors. This policy explains how we collect, use, process, store, disclose, and protect information across our website, mobile application, platforms, and cybersecurity services.
Introduction
An overview of how this policy applies to CyberCube services.
CyberCube, also referred to as “CyberCube,” “we,” “our,” or “us,” provides cybersecurity, threat intelligence, fraud monitoring, digital risk protection, incident management, takedown, and related security services.
This Privacy Policy applies to information collected through our website, mobile application, client platforms, dashboards, APIs, support channels, contact forms, communications, and any related products or services collectively referred to as the “Services.”
By accessing or using our Services, you acknowledge that your information will be handled in accordance with this Privacy Policy.
Information We Collect
The information required to operate, secure, and improve our services.
We collect information that is necessary to deliver our Services, operate our platforms, secure user access, communicate with clients, investigate security events, and improve our products.
Account and Contact Information
- Full name
- Business email address
- Phone number, where provided
- Company or organization name
- Job title, department, or role
- Account permissions, user role, and organization association
- Support requests, correspondence, and communication records
Authentication and Account Activity Information
- Login activity and authentication events
- Session information
- Account status and access permissions
- Security verification information
- Audit logs related to user activity within the platform
Technical, Device, and Usage Information
- IP address
- Device type and operating system
- Browser type and version
- Mobile application version
- Pages, modules, or features accessed
- Date, time, and duration of access
- Diagnostic logs, crash reports, and performance information
- Push notification tokens and delivery status, where applicable
Cybersecurity Monitoring and Threat Intelligence Information
As part of our cybersecurity operations, we may process information related to authorized client environments, monitored assets, and security use cases.
- Security alerts, incidents, and investigation records
- Threat intelligence indicators such as domains, URLs, IP addresses, hashes, email addresses, usernames, and related technical artifacts
- Phishing, scam, impersonation, brand abuse, and fraud-related indicators
- Dark web, deep web, open web, social media, and messaging-platform intelligence where relevant to the Services
- Attack surface, exposure, vulnerability, and risk-related findings
- Takedown, mitigation, reporting, and enforcement activity records
- Client-submitted evidence, attachments, screenshots, or investigation materials
How We Collect Information
Information may be provided directly, collected automatically, or gathered through authorized monitoring.
- When you submit forms, request a demo, contact us, open a support request, or use our Services
- From authorized client users and administrators who create accounts or provide information on behalf of their organization
- Through website, mobile application, platform logs, cookies, analytics, and security monitoring technologies
- Through cybersecurity monitoring activities conducted as part of contracted or authorized Services
- From public sources, open-source intelligence, commercial intelligence sources, fraud databases, registries, infrastructure data, or third-party providers where relevant to cybersecurity operations
- From service providers, integrations, or APIs used to support authentication, hosting, analytics, notifications, monitoring, or security operations
How We Use Information
Information is used for service delivery, security, operations, and compliance.
- Provide, operate, maintain, and improve our Services
- Create, authenticate, authorize, and manage user accounts
- Deliver cybersecurity alerts, notifications, reports, and platform updates
- Monitor threats, detect risks, investigate incidents, and support remediation activities
- Process takedown, disruption, escalation, and mitigation requests
- Respond to inquiries, support requests, and service issues
- Improve platform stability, usability, performance, and security
- Generate analytics, logs, dashboards, and operational insights
- Protect CyberCube, our clients, users, platforms, and systems from unauthorized access, abuse, fraud, or malicious activity
- Comply with legal, regulatory, contractual, audit, and security obligations
- Send service-related communications, security advisories, and important operational notices
- Send marketing or informational communications where permitted by law or consented to by the user
Legal Basis for Processing
Where required, we rely on appropriate lawful bases for processing information.
Where applicable data protection laws require a legal basis for processing personal information, CyberCube may rely on one or more lawful bases depending on the context.
Mobile Application and Notifications
How our mobile application supports alerts and secure access.
Our mobile application may process account, device, usage, and notification-related information to deliver secure access and timely cybersecurity updates.
The application may send push notifications, alerts, and service-related communications regarding cybersecurity incidents, threat intelligence updates, monitoring events, security advisories, account activity, incident status changes, and operational updates.
Users may manage notification preferences through device settings or within the application where such controls are available.
Cookies, Analytics, and Similar Technologies
How cookies and analytics support performance, functionality, and security.
Our website and Services may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, remember preferences, improve user experience, analyze usage, and enhance security.
- Essential cookies: required for website functionality, security, session management, and access control
- Preference cookies: used to remember settings and improve the user experience
- Analytics cookies: used to understand website performance, page visits, user interaction, and service improvements
- Security cookies: used to detect abuse, protect sessions, reduce fraud, and secure our website and Services
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of parts of our Services.
Data Sharing and Disclosure
We do not sell, rent, or trade personal information or client data.
CyberCube may share information only where necessary and appropriate.
- With authorized service providers that support hosting, infrastructure, analytics, authentication, email delivery, notifications, customer support, or security operations
- With client-authorized users, administrators, or representatives within the relevant organization
- With trusted partners or vendors where required to provide contracted cybersecurity, monitoring, takedown, investigation, or mitigation services
- With law enforcement, regulators, courts, or public authorities when required by applicable law or lawful request
- To enforce our agreements, protect our rights, investigate misuse, prevent fraud, or protect the security and integrity of our Services
- In connection with a business transaction such as merger, acquisition, restructuring, or transfer of business assets, subject to appropriate safeguards
- With your consent or according to your instructions
International Data Transfers
Information may be processed in different locations depending on service requirements.
CyberCube may process or store information in countries other than the country where the information was originally collected, depending on our infrastructure, service providers, cloud hosting, operational requirements, and client service needs.
Where information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that information remains protected in accordance with this Privacy Policy and applicable data protection requirements.
Data Security
Security measures designed to protect confidentiality and integrity.
CyberCube implements technical, administrative, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
- Encrypted transmission of data using secure communication protocols
- Access control and role-based permissions
- Authentication and account security controls
- Network, application, and infrastructure security controls
- Logging, monitoring, and audit trails
- Security testing, vulnerability management, and patching practices
- Incident response procedures and internal security reviews
- Separation of environments and controlled access to sensitive systems
While we take reasonable measures to protect information, no method of transmission, storage, or electronic processing is completely secure. Users are also responsible for maintaining the confidentiality of their credentials and using secure devices and networks when accessing our Services.
Data Retention
Information is retained only as long as needed for service, security, legal, and operational purposes.
We retain information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our Services, comply with legal and regulatory obligations, resolve disputes, maintain security records, enforce agreements, and support legitimate business needs.
Retention periods may vary depending on the type of information, the nature of the Service, contractual requirements, security needs, legal obligations, and operational requirements.
When information is no longer required, CyberCube will take reasonable steps to delete, anonymize, aggregate, or securely archive it in accordance with applicable requirements and internal retention practices.
Client Data and Authorized Use
How client data is handled when CyberCube acts on behalf of organizations.
Some CyberCube Services involve processing information on behalf of business clients. In such cases, the client may determine the scope, purpose, and authorized users of the Services.
CyberCube processes client data only to deliver the contracted Services, support authorized security operations, maintain platform functionality, comply with client instructions, and meet applicable legal or security obligations.
Client users should contact their organization’s authorized administrator for questions about access permissions, account management, or organization-specific data handling instructions.
Third-Party Websites and Services
Links and integrations may be governed by separate third-party policies.
Our website, mobile application, or platform may contain links to third-party websites, tools, integrations, APIs, or services. CyberCube is not responsible for the privacy practices, security practices, or content of third-party websites or services that we do not control.
We encourage users to review the privacy policies and security terms of any third-party services they access or use.
Marketing Communications
Users may opt out of marketing communications at any time.
CyberCube may send marketing, educational, or informational communications about our products, services, events, insights, or updates where permitted by law.
You may opt out of marketing communications at any time by using the unsubscribe link in the communication or by contacting us. Please note that we may still send important service-related, security, transactional, or administrative messages.
Your Rights and Choices
Depending on applicable laws, users may have rights over their personal information.
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to applicable legal or contractual limitations
- Request restriction of certain processing activities
- Object to certain processing activities
- Request portability of information you provided to us, where applicable
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Submit a privacy-related complaint or inquiry
To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling certain requests.
Children’s Privacy
Our services are intended for business and professional use.
Our Services are intended for business, organizational, and professional use. They are not directed to children, and we do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to review and delete the information where required.
Changes to This Privacy Policy
This policy may be updated as our services and legal requirements evolve.
CyberCube may update this Privacy Policy from time to time to reflect changes in our Services, technologies, legal requirements, security practices, or business operations.
When we update this Privacy Policy, we will revise the effective date on this page. We encourage users to review this page periodically to stay informed about how we protect information.
Contact Us
For privacy questions, requests, or concerns, contact CyberCube directly.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us.
CyberCube
Website:
https://cc.com.sa
Email:
info@cc.com.sa
This Privacy Policy is intended to describe CyberCube’s privacy and data handling practices in a clear and transparent manner. It should be reviewed internally and, where appropriate, by legal counsel to ensure alignment with CyberCube’s actual operations, contracts, service providers, and applicable legal requirements.
